Frequently asked questions.

Choose a room, enter your dates and number of guests, and check availability. You will see the total before booking.

Yes. Request it when booking or confirming your stay and we will ask for the necessary details.

Cancellation is free up to 72 hours before arrival; after that, the first night is charged. To cancel or change dates, contact us as soon as possible. Please also read the cancellation policy.

Check-in starts at 1:00 pm and check-out is by 11:00 am. If you need a different time, contact us to coordinate.

Yes. We store your luggage for free before check-in and after check-out.

We are at Calle Mateo Pumacahua 598, Wanchaq, Cusco, with convenient connections to the airport, the bus terminal and the historic centre, about 10 minutes away.

We can share directions and recommend a suitable transport option. You can also add an airport or bus terminal pick-up when you book.

Rooms are non-smoking and include free Wi-Fi, a private bathroom, hot water and a phone charger. The house offers free luggage storage and free laundry. See each room page for the full list of amenities.

Yes, pets are allowed.

Yes, there is free parking on the property.

No. All rooms are non-smoking.

Yes. The rooms for four guests are the most comfortable for families. An extra or folding bed is available for an extra charge: ask us before you book.

Yes. Rooms have free Wi-Fi and a work desk, and you can request an invoice. We can also help consultants and small teams with corporate options.

We speak Spanish and English.

There is a café two meters from the house, and food delivery is available. For special diets there are menus on request, with delivery and recommendations. Minimarkets, markets and parks are also nearby.

Yes, there are pharmacies nearby, and they deliver too.