The final conditions are shown before payment and may vary by rate, dates and room.
1. Cancellation requests
To cancel or change a booking, write to us using the channel shown in your confirmation. The request is considered received when Hogaresa replies confirming the change.
2. Refunds
The refund depends on the rate booked and the time between your request and arrival. A non-refundable rate will be clearly identified before payment.
3. Date changes
We can help request a date change, subject to availability and any price difference. A change that has not been confirmed in writing does not modify the original booking.
4. No-shows
If you do not arrive or notify us of cancellation, the no-show condition shown in your confirmation may apply.
5. Cancellation by Hogaresa
If exceptional circumstances prevent us from welcoming you, we will offer rescheduling or a refund as appropriate and tell you about available alternatives.
6. Questions
If you need to know which condition applies to your stay, contact us before paying.
Questions? Email [email protected].
Last updated: September 2026.